FAQ

DO YOU SHIP TO MY COUNTRY?

We currently only ship in the US

HOW DO I TRACK MY ORDER?

Once your item is shipped you will receive an email confirmation with your tracking number please allow 24 hours for USPS to update tracking information.

I ENTERED THE WRONG EMAIL WHAT DO I DO?

Email us with your full name and we can look up your order. We will ask for address confirmation to make sure the order is correct once confirmed we will email you the tracking information.

I ENTERED THE WRONG ADDRESS!

Please email us before we ship your order.

We can update the shipping information before the label is made.

If your oder is already shipped Chula Clothing is not responsible for reimbursement or reshipment of the order you must contact your local USPS and provide them with your shipping number so they can fix the issue 

Chula Clothing is not Responsible for any items shipped to the wrong address we only have the information provided by you so we ship to the address given .PLEASE DOUBLE CHECK YOUR INFORMATION!

HOW DO I CONTACT YOU?

You can contact us though or contact link on our home page or you can email us sales@chulaclothing.com

WHAT IS YOUR RETURN POLICY?

Please see our Return & Exchanges Page

HOW DO I SHARE PICTURES OF ME WARING CHULA?

Tag us on instagram @ChulaClothingCo 

HOW DO I WASH MY ITEMS?

We recommend that you wash with similar colors cool or cold water. To keep the shape of your garment please hang dry. 

Most items are cotton or a cotton bland so machine drying might make them shrink 

For more information please contact us 

THE ITEM I WANT IS SOLD OUT! WHEN WILL YOU BE RESTOCKING?

We try our best to restock by demand we always post on social media when items are back in stock. 

If the item was pre-order it may not restock please see our pre-order page for more info 

WHAT FORM OF PAYMENTS DO YOU ACCEPT?

We gladly accept Visa, MasterCard, American Express, Discover or regular account payments all through PayPal.

HOW SECURE IS THIS STORE?

This store uses Stipe and PayPal for payments, and automatically encrypts your confidential information in transit from your computer to ours using Secure Sockets Layer protocol (SSL)

with an encryption key length of 128-bits (the highest level commercially available)

DO I NEED A PAYPAL ACCOUNT TO PURCHASE FROM THIS STORE?

No, you are not required to have a PayPal account to purchase from this store. Although if you already have PayPal you may use it.

Thank you for your support for this small business we pride ourselves in great customer service if you question has not been answered please feel free to email us.