Returns & Exchanges
Return and Exchange Policy:
****RETURNS & EXCHANGES ARE NOT AVAILABLE DURING THIS TIME WE APOLOGIZE FOR ANY INCONVENIENCE FOR SIZING QUESTIONS PLEASE SEE DESCRIPTION OR EMAIL US AT SALES@CHULACLOTHING.COM****
Your item must be in original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your original purchase.
Chula Clothing does not refund the original shipping and handling that you paid on the order if applicable.
We are not responsible for any additional shipping charges for exchanged items.
Merchandise that has been worn, used, or altered in any way will not be accepted for return or exchange.
How To Return An Item:
1. Please email firstname.lastname@example.org with your order # to request a refund.
2. Mail your returned item back to address provided
*Please allow up to 7 days for a credit or debit card refund to show up on your card statement.
Order Cancellation Policy:
Please submit any cancellation via email to email@example.com
Email cancellations must contain the following: First name, last name, order number, and email address. This information must be identical to the information originally submitted on your order. Please provide contact information so that we may contact you if we have questions in regards to canceling your order.
Every effort will be made to accommodate the cancellation of your order, providing your order has not been charged and/or shipped out. If the cancellation was documented as received after the order was shipped, we will refund the merchandise total less shipping.
Reimbursement will be made after all the goods have been returned to our office.