- You, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods. We do not collect this beforehand, and cannot give you an estimate of the cost - charges vary around the world.
- As an international consumer, please do your research to ensure there are no surprise charges when clearing your package through customs, and to have an idea of what the additional cost may be. If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information. It is your full responsibility to verify the customs, duties charges, and procedures in your country prior to placing your order.
- If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs.
Anything worth over £15 which is imported to the UK from a non-EU country is likely to be subject to VAT at 20% of the item value, plus an additional handling fee. You might be required to pay this upon receipt of your package. This hefty tax is imposed by your government. We have nothing to do with it, nor are we responsible for paying it. We are not able to mark your item as “gift” or mark it at a lower value, as that would be considered fraud. Please do take this into consideration when purchasing items that are shipped from US. Thank you for understanding!
Chula Clothing is not responsible for lost, misplaced, mis-delivery errors, incorrect shipping info, delayed shipments or damaged freight by the freight carriers after they have been dispatched.
Chula Clothing cannot be held responsible / liable for lost or stolen packages that have delivery confirmation to the address that was provided. The customer accepts full responsibility to file any claim(s) with carrier for damaged and/or lost shipments.